Privacy Policy

This Privacy Policy describes how Domoprim Candle Studio ("we", "our", or "us") collects, uses, and protects personal data when you use our online platform, services, and interact with us. We are committed to handling your information lawfully, transparently, and in accordance with applicable data protection regulations, including the GDPR.

Business name: Domoprim Candle Studio
Address: Höhenweg 12, 8143 Stallikon, Zürich, Switzerland
Contact email: info@domoprim.shop

Information We Collect

We collect the following categories of personal data when you use our site or communicate with us:

Contact details such as name, email address, phone number, and postal address when you place an order or contact us.
Account and order information, including purchased products, billing and shipping details, and transaction history.
Technical data such as IP address, browser type, device identifiers, and usage logs collected through cookies and similar technologies.
Preferences and communication history when you interact with our support or subscribe to our updates.

How We Use Your Information

We use personal data to provide and improve our services and fulfill our contractual and legal obligations, including:

Processing and delivering orders, payments, and customer support.
Communicating about purchases, updates, security notices, and service-related information.
Personalizing your experience on our site and improving our products and services.
Maintaining security, preventing fraud, and complying with legal obligations.
Sending marketing communications where permitted; you can opt out at any time.

Cookies and Similar Technologies

We use cookies and similar technologies to operate and enhance our site, analyze usage, and support security. You can manage cookie preferences through your browser settings. Disabling certain cookies may affect site functionality.

Legal Bases for Processing (EEA/UK Users)

Where applicable, we process personal data under the following legal bases:

Performance of a contract (e.g., fulfilling orders and providing services).
Legitimate interests (e.g., improving services, preventing fraud, securing our platform).
Consent (e.g., certain marketing communications or non-essential cookies).
Compliance with legal obligations.

Data Sharing

We share personal data only as necessary for the purposes described in this policy, including with:

Service providers assisting with payment processing, logistics, analytics, and IT support.
Professional advisors and legal authorities when required by law or to protect our rights.
Business partners in the context of a merger, acquisition, or reorganization, where permitted by law.

We require recipients to safeguard personal data and use it only for the intended purposes.

International Transfers

If personal data is transferred across borders, we implement appropriate safeguards in line with applicable data protection laws, such as standard contractual clauses or equivalent measures.

Data Retention

We retain personal data only for as long as necessary to fulfill the purposes outlined in this policy, meet legal and accounting requirements, or resolve disputes. Retention periods vary based on the nature of the data and our obligations.

Your Rights

Depending on your location and applicable law, you may have rights to:

Access, correct, or delete your personal data.
Object to or restrict certain processing activities.
Withdraw consent where processing is based on consent.
Data portability, where applicable.

To exercise your rights, please contact us at info@domoprim.shop. We may need to verify your identity before fulfilling your request.

Security

We implement reasonable technical and organizational measures to protect personal data against unauthorized access, loss, misuse, or alteration. No method of transmission or storage is completely secure; we cannot guarantee absolute security.

Children's Privacy

Our services are not directed to children under 16. We do not knowingly collect personal data from children under this age. If you believe a child has provided personal data, please contact us to request deletion.

Third-Party Links

Our site may contain links to third-party sites. We are not responsible for the privacy practices or content of those sites. We encourage you to review their policies.

Updates to This Policy

We may update this Privacy Policy to reflect changes in our practices or for legal and regulatory reasons. Continued use of our services after changes take effect constitutes acceptance of the updated policy.

Contact

If you have questions or requests about this Privacy Policy or your personal data, please contact us:

Domoprim Candle Studio
Höhenweg 12, 8143 Stallikon, Zürich, Switzerland
Email: info@domoprim.shop